2405 W. Princeton St. #9,
Orlando FL, USA

We’re open Monday – Friday, 9 a.m. – 5 p.m. EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

Ugly Christmas Policy

Ugly Christmas Rompers and Sweaters are the hottest products this year and are in high demand.  In order to best meet our customer’s expectations, we have amended a few policies:

Due to the festive nature of these products, all sales are final.  We do not offer returns for any reason.  

Exchanges are accepted for sizes only, no design change permitted.  In the event a faulty product is received, we will replace your item free of charge.  A refund or return is still not permitted.

Rompers are still bound by the following policies:

  • 24-Hour Cancellation Policy
  • Returns, Refunds and Exchange Policy
  • Faulty, Incorrect or Missing Products Policy

Multi-product orders containing rompers and other products may be delayed or shipped separately.

Please refer to our Returns Policy for full details.

24-Hour Cancellation Policy

We enforce a strict 24-hour cancellation policy on all orders, including pre-orders. This policy is not negotiable. After 24 hours we begin manufacturing your product to your specified design, garment and size. Any cancelled orders will result in wasted materials, labor and possible delay for other customers.

Any cancellations after 24 hours are entitled to the following:

  • Your orders full value, including shipping and taxes, in store credit.
  • A refund to your original payment method, minus a 30% restocking fee, including shipping and taxes.
  • These options are not negotiable.
Returns & Exchange Policy

Customers may request a refund, return or exchange within 14 days of receiving your order. Products must be in original condition, unworn and unwashed. Products showing any sign of wear, wash or odor will not be accepted. Customers are responsible for all return shipping costs, including customs and duty taxes.

We must receive and process your returned items before any refund or exchange is provided. It can take up to 10 days to fully process your return.

Refund and Exchange Options:

  • Your orders full value, excluding shipping and taxes, in store credit.
  • A refund to your original payment method, minus a 30% restocking fee, excluding shipping and taxes.
  • These options are not negotiable.
Full returns Policy
How do I track my order?

Track your order to get up to date information on your orders current progress and estimated ship date.

Track My order!
What size should I order?

Please review our size guide page for a complete size chart.  All of our products are US sizing.  If you prefer a looser fitting garment, we suggest ordering 1 size up.

Size guide
How long will delivery take?

Male Rompers and Ugly Christmas Rompers are in stock and ship within 7-10 days, excluding weekends and holidays.

All other items order require a minimum 10-14 business day production time before shipping.  This does not include weekends or holidays.

Once your order has shipped:

United States: 3-5 days via USPS
Canada: 5-7 days via DHL
Rest of World: 5-14 days via DHL

We may offer expedited and priority shipping options to your country for an additional charge.  Premium shipping options will prioritize your order for faster production.

Still have questions?  Read our support page

Get in touch

Track your order to get up to date information about your order, including estimated ship date. If you have any other questions or concerns, contact us below.

Track my order!

We’re open Monday – Friday, 9 a.m. – 5 p.m. EST

By E-Mail:
[email protected]

Returns Mail:
P.O. Box 3006
Orlando, FL 32802