FREQUENTLY ASKED QUESTIONS

SHIPPING & PAYMENT INFORMATION

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.  Purchases are typically shipped on the next business day. If you order on a Friday, your order will likely be shipped out on the following Monday. These times are typical, not guaranteed.

How do I track my order?

Once your order has shipped, you will receive an email with your tracking number.You may also track your order online by logging into your account and selecting an order.

Additionally, you may use our third-party tracking service.Click Here

Will I have to pay international taxes and duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Getonfleek cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

What payment methods are accepted?

We accept all major credit and debit cards such as American Express, Visa, Master Card, Discover and more.

My shipping address is considered a Remote Area. What do I do?

A Remote Area is defined as a post code or in the absence of post code, a suburb /town name that is difficult to serve.  Orders to these remote areas will be shipped with the best courier possible, typically using your local post for final delivery.  Due to the large variety of global post codes, we are unable to alert you if your delivery location is in a remote area during checkout.  If you think your location may be considered remote, please check prior to ordering.  If you are in a remote location, please select standard shipping.

We do not guarantee delivery times to remote areas but estimate 10-20 days, however this can be longer.  If you purchased express shipping, you are entitled to a refund for the difference to standard shipping.

Remote Area List – 2019

ORDER INFORMATION & CONCERNS

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

My order status says processing or awaiting shipment. What does that mean?

“Processing” or “Awaiting Shipment” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Completed.”

Why was my order cancelled or declined?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact your credit card provider.

PRODUCT QUESTIONS

What size should I order?

A size guide is available for every product based on average height and weight.For a more detailed size guide, please Click Here.

What type of material is used?

We use a buttery soft poly-cotton blend specifically developed for bright vivid colors, durability and pill resistance.Machine wash and dry safe.

How do I wash and dry my apparel?

All Getonfleek apparel is machine wash and dry safe. Bright colors and designs will not crack, peel or fade.We recommend washing and drying as normal.

FREQUENTLY ASKED QUESTIONS

SHIPPING & PAYMENT INFORMATION

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays.  Purchases are typically shipped on the next business day. If you order on a Friday, your order will likely be shipped out on the following Monday. These times are typical, not guaranteed.

How do I track my order?

Once your order has shipped, you will receive an email with your tracking number.You may also track your order online by logging into your account and selecting an order.

Additionally, you may use our third-party tracking service.Click Here

Will I have to pay international taxes and duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Getonfleek cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

What payment methods are accepted?

We accept all major credit and debit cards such as American Express, Visa, Master Card, Discover and more.

My shipping address is considered a Remote Area. What do I do?

A Remote Area is defined as a post code or in the absence of post code, a suburb /town name that is difficult to serve.  Orders to these remote areas will be shipped with the best courier possible, typically using your local post for final delivery.  Due to the large variety of global post codes, we are unable to alert you if your delivery location is in a remote area during checkout.  If you think your location may be considered remote, please check prior to ordering.  If you are in a remote location, please select standard shipping.

We do not guarantee delivery times to remote areas but estimate 10-20 days, however this can be longer.  If you purchased express shipping, you are entitled to a refund for the difference to standard shipping.

Remote Area List – 2019

ORDER INFORMATION & CONCERNS

I need to change something on my order. How can I do that?

If you need to change or cancel your order, please CONTACT US immediately. Once our warehouse has processed your order, we will be unable to make any changes.

My order status says processing or awaiting shipment. What does that mean?

“Processing” or “Awaiting Shipment” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number and your order status will change to “Completed.”

Why was my order cancelled or declined?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact your credit card provider.

PRODUCT QUESTIONS

What size should I order?

A size guide is available for every product based on average height and weight.For a more detailed size guide, please Click Here.

What type of material is used?

We use a buttery soft poly-cotton blend specifically developed for bright vivid colors, durability and pill resistance.Machine wash and dry safe.

How do I wash and dry my apparel?

All Getonfleek apparel is machine wash and dry safe. Bright colors and designs will not crack, peel or fade.We recommend washing and drying as normal.