US & INTERNATIONAL RETURNS

We offer FREE returns on all orders, no re-stocking fees!

Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic and international orders. Please follow the directions below to schedule a return. Expedited shipping charges are non-refundable.

Customers are responsible for return shipping costs.

RETURN INSTRUCTIONS

Orders must be shipped and received before filing a return.
This option is only available for 60 days.

Estimated time: 1-3 minutes

  1. Login to your account and select the orders you want to return.
  2. Select the product(s) to return or exchange.
  3. Provide details about your return and submit.

Your login username is your email address and password was emailed to you at the time of purchase.  If you are having difficulty, please see below to easily recover your account.

If this option is not available then your order is either past our 60 day policy or is a final-sale product. 

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

Receive a damaged item?

Please complete the return instructions above and select faulty product as the reason for your return.You will be required to provide photos.Your return shipping may be pre-paid if the issue is covered.

How do I recover my account?

An account is automatically created for every customer.

Your login username is the email address associate with your order and your account password was emailed at the time of order creation. If you do not have this email, or forgot your password, please select ‘Forgot Password’ on the login page to receive a new password.

US & INTERNATIONAL RETURNS

We offer FREE returns on all orders, no re-stocking fees!

Any brand new product can be returned for a full refund or store credit within 60 days of delivery. We offer free and easy returns for all domestic and international orders. Please follow the directions below to schedule a return. Expedited shipping charges are non-refundable.

Customers are responsible for return shipping costs.

RETURN INSTRUCTIONS

Orders must be shipped and received before filing a return.
This option is only available for 60 days.

Estimated time: 1-3 minutes

  1. Login to your account and select the orders you want to return.
  2. Select the product(s) to return or exchange.
  3. Provide details about your return and submit.

Your login username is your email address and password was emailed to you at the time of purchase.  If you are having difficulty, please see below to easily recover your account.

If this option is not available then your order is either past our 60 day policy or is a final-sale product. 

Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.

Receive a damaged item?

Please complete the return instructions above and select faulty product as the reason for your return.You will be required to provide photos.Your return shipping may be pre-paid if the issue is covered.

How do I recover my account?

An account is automatically created for every customer.

Your login username is the email address associate with your order and your account password was emailed at the time of order creation. If you do not have this email, or forgot your password, please select ‘Forgot Password’ on the login page to receive a new password.