RETURN & EXCHANGE POLICY

 

Ugly Christmas Amendment:

Ugly Christmas products are the highlight of the season.  Due to the festive nature of these products, we have implemented a strict no return policy.  This is the same policy as our Halloween products.

Returns
All sales are final – no returns.

Exchanges
We only permit exchanges for size.  Designs may not be exchanged.  Product must be unworn and in original condition.

Fault Products
We will replace any faulty product free of charge.  No refund is permitted for faulty products.

Ugly Christmas products are still bound by the following policies:

  • 30-minute Cancellation Policy
  • Faulty, Incorrect or Missing Products Policy

Romper Amendment:

Includes Ugly Christmas Rompers.

Rompers for men are the hottest product this year in men’s fashion and are in high demand. In order to best meet our customer’s expectations, we have amended a few policies:

Romper selection has been restricted so that we can bulk order and stock ready to ship rompers.  We will do our best to ensure stock is available at all times, but due to huge demand we cannot guarantee every design and size will be available for immediate delivery or shipped by a specific date.  Rompers will be delivered in the order in which they were received unless a premium shipping options has been purchased. We do not provide any refunds, discounts or any compensation for orders that do not ship by our estimated delivery time.

Rompers are still bound by the following policies:

  • 30-minute Cancellation Policy
  • Returns, Refunds and Exchange Policy
  • Faulty, Incorrect or Missing Products Policy

Multi-product orders containing rompers and other products may be delayed or shipped separately.

Products Made To Order:

Getonfleek is able to offer thousands of exciting new product options only through a process called on-demand production. It is not possible for a company to keep stock or inventory for thousands of options while still releasing relevant designs of today’s newest trends.

When a customer places an order, we manufacture then fulfill. The manufacturing process includes printing your designs, cutting fabric to your size and sewing the panels together into our unique all over print wearable garment. This process takes a minimum of 10-14 business days, excluding weekends and holidays.

30-Minute Cancellation Policy:

We enforce a strict 30-minute cancellation policy on all orders, including pre-orders. This policy is not negotiable. After 30 minutes we begin manufacturing your product to your specified design, garment and size. Any cancelled orders will result in wasted materials, labor and possible delay for other customers.

Any cancellations after 30-minute are entitled to the following:

  • Your orders full value, including shipping and taxes, in store credit.
  • A refund to your original payment method, minus a 30% restocking fee, including shipping and taxes.
  • These options are not negotiable.

Estimated Shipping Date:

Getonfleek provides an estimated shipping date through our order tracking system.   This shipping date is an estimate based on orders most similar to yours and does not include final delivery time to your address. We do not guarantee your order will ship by this date, this is only an estimate. We do not provide any refunds, discounts or any compensation for orders that do not ship by the estimated date.

Production Time:

Getonfleek is unable to immediately ship or exceedingly expedite your order. All products require a minimum of 10-14 business days, excluding weekends and holidays. Multi-product orders and rompers for men may take longer due to high demand. We do not guarantee your order will be produced by a specific date, this is only an estimate. We do not provide any refunds, discounts or any compensation for orders that require additional production time.

Premium Shipping Options:

Customers may purchase a premium shipping option at checkout. These options allow us to prioritize your order during production. We highly suggest purchasing a premium option during holidays and sale events or for high demand products such as rompers for men.

If you wish to cancel your priority status it will be at the sole discretion of Getonfleek to determine if a refund is possible.

All Refunds, Returns and Exchanges:

Customers may request a refund, return or exchange within 14 days of receiving your order. Products must be in original condition, unworn and unwashed. Products showing any sign of wear, wash or odor will not be accepted. Customers are responsible for all return shipping costs, including customs and duty taxes.

We must receive and process your returned items before any refund or exchange is provided. It can take up to 30 days to fully process your return.

Refund and Exchange Options:

  • Your orders full value, excluding shipping and taxes, in store credit.
  • A refund to your original payment method, minus a 30% restocking fee, excluding shipping and taxes.
  • These options are not negotiable.

All Faulty, Incorrect or Missing Products:

We apologize for any product issues and strive to provide our customers with the best experience possible. If you received a faulty or incorrect item, or if you did not receive an item, please review the options below.

We do not require you to return faulty or incorrect products if you can provide us images via email.

Options:

  • Reship your original order completely free.
  • Your orders full value, excluding shipping and taxes, in store credit.
  • A refund to your original payment method, minus a 30% restocking fee, excluding shipping and taxes.
  • These options are not negotiable.

Cash Back / Gift Card Policy:

Customers which qualify for cash back through promotion opportunities will receive cash back in the form of a Gift Card.  This gift card is an electronic discount code which is redeemable only at Getonfleek online store.  Cannot be exchanged for cash.  Cannot retroactively apply to any order.  Cannot apply to your first order.  Cannot be combined with any other offers or promotions.  Does not grant free or reduced shipping.  Becomes null and void if the order which qualified for the cash back gift card is cancelled, returned or exchanged for product(s) which do not qualify.  Cash back gift cards are subject to their specific terms and effective use dates.  All cash back promotional offers starting October 15, 2018 through December 31, 2018 will become effective for use January 1, 2019 through February 28, 2019.

Final Sale Policy:

All orders using store credit or gift cards are final.  All festive products (Halloween, Christmas, Valentines Day, July 4th) are final.