Due to recent US Trade tax changes, orders are temporarily being distributed from our overseas locations. We apologize for any delays or confusions and thank you for your patience as we improve our shipping options.
Orders still require up to 10 business days to handcraft your made-to-order apparel.
We have recently made improvements and added new features to our support center, please take a moment to review.
Customers now have full control over recent orders. Within the first 6-hours you may cancel, update or modify your order. After that time, you can easily track your orders throughout production, packing and delivery. Visit your account to access these new features.
- I have not received my order. What can I do?
- My tracking number is not working. What can I do?
- I cannot login to my account. What can I do?
- I never received a confirmation email. What can I do?
- I have not received my refund on my credit card yet. What can I do?
- The product I received is broken, missing pieces or not working. What can I do?
- How do I cancel an order?
- Can I change order details such as size, shipping etc.?
- I need to change my shipping address. What can I do?
- I have paid for my order. Why does the order status still say Awaiting Shipment?
Contact Customer Service
To best serve our valued customers and maintain unbeatable low prices we have given you the ability to fully manage your orders. Our self service platform lets you do many things, including: track your package, update information, request a refund and file a warranty claim.
Please contact us if you need help in any of the following:
- Product Not Received or Significantly Damaged
- Order Updates After 6-Hours
- Chargeback Issue
Only emails regarding these issues may be answered. Please contact [email protected] if these issues apply to you.