TERMS & POLICY
Tags must be attached to return any item.
Customers may return any brand new product within 60 days from the date of ordering; not including clearance / final sale items (see below). Products must be unworn, unwashed and without odor. Products showing any sign of wear, wash or odor will not be accepted. Customers are responsible for all return shipping costs, including customs and duty taxes.
Once your return has been received by the warehouse and it complies with our returns policy, we will refund you by your original payment method or provide you with store credit. Clearance items may only be returned for store credit. Please be aware that payments can take up to 7 working days to process depending on your bank or payment provider. Returned items will be refunded excluding the original cost of shipping.
Returns are typically processed at the end of each week.
Customers may return any brand new item that complies with our returns policy and receive store credit; which can be used for an exchange purchase. Store credit is not limited and can be used on any product. Store credit does not include the original cost of shipping. Customers are responsible for all return shipping costs, including customs and duty taxes.
Faulty, Damaged or Incorrect Items
Customers may request a refund, store credit or exchange for any faulty, damaged or incorrect items. Standard shipping is provided free of charge for store credit and exchanges. Refund option does not include shipping costs, unless all products received are faulty, damaged or incorrect.
All claims require clear photos of the reported issue, including size tag. A representative will review each claim on a case by case basis.
What we cover:
- Received wrong size / wrong item
- Design is significantly different
- Manufacturing fault
Products received that do not comply with our return policy and are rejected are subject to a $15.00 processing fee and $10.00 shipping fee (US) or $30 shipping fee (International). If a product is not claimed within 30 days, it will be donated or thrown away.
Returns Without Attached Tag
Products received that do not have their tags still attached as originally received will not be accepted. If approved by a customer representative, we may accept your return with a 30% restocking fee to be provided as store credit only; excluding any shipping charges.
After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases are typically shipped on the same or next business day. If you order on a Saturday, your order will likely be shipped out on the following Monday. These times are typical, not guaranteed.
Deliver estimates are provided at checkout based on your location and available shipping options. We do our best to reflect the most accurate delivery times, but this is only an estimate. We do not provide any refunds, discounts or compensation for orders that do not arrive within the estimated timeframes.
Orders may not be cancelled or refunded while in-transit.
Customs, Duties and VAT
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Getonfleek cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
Note, in rare occasions custom agents may delay delivery of some packages.
Remote Area Location
A Remote Area is defined as a post code or in the absence of post code, a suburb /town name that is difficult to serve. Orders to these remote areas will be shipped with the best courier possible, typically using your local post for final delivery. Due to the large variety of global post codes, we are unable to alert you if your delivery location is in a remote area during checkout. If you think your location may be considered remote, please check prior to ordering. If you are in a remote location, please select standard shipping.
We do not guarantee delivery times to remote areas but estimate 10-20 days, however this can be longer. If you purchased express shipping, you are entitled to a refund for the difference to standard shipping.
Failed Delivery and Returned to Sender
Due to our multi-location fulfillment centers, customs fees and delivery options, we typically do not receive any packages that are returned to sender. These returned packages are either held at customs, destroyed by the courier or delivered to shipping waypoints and unclaimed. Therefore, we enforce the following policy:
If your order was returned to sender, disposed of, delivered to the incorrect address you provided or similar due to an incorrect delivery address, customer not available/home, refused delivery or similar code then the following options apply:
Option 1: We will one-time reship your order to an updated delivery address, with standard shipping, free of charge. Store credit may also be requested, which excludes the original cost of shipping.
Option 2: We will provide a partial refund with a 30% restocking fee, excluding the original cost of shipping.
If your reshipped order fails delivery or similar again, you may only receive store credit for 50% of the original order, excluding shipping. We strongly urge customers with continued delivery issues to ship to a trusted friend or family member in a major city / delivery location.
If your reshipped order is returned, you may only receive store credit for 50% of the original order, excluding shipping.
We enforce a strict 30-minute cancellation policy on all orders. This policy is not negotiable. After 30 minutes your order is automatically sent to queue for the next available shipment. At this point, we cannot cancel your order.
Wholesale / Group Orders:
Wholesale orders are privy to heavily discounted pricing: intended for large groups, events and retailers. Often times, these larger orders will need to be produced according to the customers specifications. As such, we require payment upfront and in full prior to starting production. It is our obligation to provide our customers with high quality apparel, but given the nature of wholesale orders, all sales are considered final. We do not offer cancellations, returns or exchanges.
Custom Artwork Orders:
In addition to the Wholesale / Group policy:
We provided wholesale / group orders the opportunity to create custom apparel. As such, all custom orders are considered binding contracts and cannot be cancelled, returned or exchanged. Getonfleek will provide digital mockup proofs prior to ordering, but the final product may slightly differ in color, vibrancy and alignment. All artwork fees are non-refundable.
Cash Back / Gift Card Policy:
Customers which qualify for cash back through promotion opportunities will receive cash back in the form of a Gift Card. This gift card is an electronic code which is redeemable only at Getonfleek online store. Cannot be exchanged for cash. Cannot retroactively apply to any order. Cannot apply to your first order. Cannot be combined with any other offers or promotions. Does not grant free or reduced shipping. Becomes null and void if the order which qualified for the cash back gift card is cancelled, returned or exchanged for product(s) which do not qualify. Cash back gift cards are subject to their specific terms and effective use dates.
Final Sale Policy:
All orders using store credit or gift cards may continue to be exchanged as requested. Clearance items are not considered final sale and may be returned for store credit as requested.
Ugly Christmas items:
Customers may return any brand new ugly Christmas item until November 31, 2019 at 11:59pm EST. Items purchased after this date and until December 24th, 2019 at 11:59pm EST may only be exchanged for the same product in a different size.
No returns will be accepted after December 24th, 2019 at 11:59pm EST.